Moan moan moan of: step away from HTC

Die brief wat ek vir HTC geskryf het op 27 Julie 2009:

On 2 July I upgraded my cellphone contract. Part of the contract was a payment plan for an HTC Touch Diamond. They had one in store. I took it home, loaded all my data on to it, etc.

When I tried to make a call, however, it seemed that the phone was unable to make or receive calls!

So, back to the shop, wait for a week, get a new HTC Touch Diamond.

Took it home, loaded data, tried to make a call… same thing: phone unable to make or receive calls!

Once again, back to shop (I do not stay close to them and wasted money and time on all these ridiculous trips). Once again, wait for a week. This time I refused to take the phone before they tested it. And once again it could not make or receive calls! Three out of three!

It seems to me that the Touch Diamond is your benchmark phone, since it is the one advertised the most. I have always liked HTC and wanted to stick to the brand. But how can you manufacture, market and sell phones that does not work?

This has cost me money, time and a lot of frustration. I had to pay for a phone that I did not have! This is unacceptable. I believe that a professional company should have better quality control ánd customer service. Yours

Hulle reaksie was om my te laat weet dat my brief na die plaaslike verspreider geforward is. Ek het dit self ook vir hulle aangestuur. Reaksie? Geen.